Our Commitment
At Drinking Gourd Farms Inc, we are committed to providing quality agricultural services and ensuring your satisfaction. We understand that circumstances may change, and we want you to feel confident in your decision to work with us.
30-Day Refund Policy
If you are not satisfied with an eligible purchase, registration, or service made through our organization, you may request a refund within 30 days of the original transaction date. Each request will be reviewed individually. Approved refunds will be processed using the original payment method whenever possible.
Eligibility
To be eligible for a refund, the following conditions must be met:
- The refund request must be submitted within 30 days of the original transaction date
- You must provide proof of payment or transaction details
- The service or product must fall within our refund-eligible categories
- The request must be submitted in writing via email or through our contact form
Refund-Eligible Items
The following may be eligible for refunds:
- Prepaid consultation fees that have not yet been utilized
- Service deposits where services have not commenced
- Registration fees for events or programs that have not yet occurred
- Other prepaid services as determined on a case-by-case basis
Non-Refundable Items
The following are generally not eligible for refunds:
- Services that have already been rendered or completed
- Consultations that have already taken place
- Time-sensitive or perishable agricultural products
- Custom or specially ordered items
- Administrative or processing fees
How to Request a Refund
To request a refund, please follow these steps:
- Contact us via email at admin@drinkinggourdland.world or call (480) 201-7123
- Provide your name and contact information
- Include details of the original transaction (date, amount, description of service)
- Explain the reason for your refund request
- Attach any relevant documentation or proof of payment
Refund Processing
Once we receive your refund request, we will:
- Acknowledge receipt of your request within 2 business days
- Review your request and verify eligibility
- Contact you if additional information is needed
- Notify you of the approval or denial of your refund within 7-10 business days
Approved refunds will be processed within 5-7 business days after approval. The refund will be credited to the original payment method. Depending on your financial institution, it may take additional time for the refund to appear in your account.
Partial Refunds
In some cases, only partial refunds may be granted. This may apply when:
- A portion of the service has already been provided
- Materials or resources have already been allocated
- Administrative costs have been incurred
The amount of any partial refund will be determined on a case-by-case basis and communicated to you before processing.
Disputes
If you disagree with our refund decision, you may request a review by contacting us directly. We are committed to resolving disputes fairly and will work with you to find a reasonable solution.
Changes to This Policy
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to this page. We encourage you to review this policy periodically.
Contact Us
If you have questions about our refund policy or need to submit a refund request, please contact us:
Drinking Gourd Farms Inc
2122 W Pierson St
Phoenix, AZ 85015
Phone: (480) 201-7123
Email: admin@drinkinggourdland.world